Our Policies
Ensuring the Best Experience
Service Fixes
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We strive to offer guests the highest level of satisfaction. If you’re not thrilled with your cut or color, let us know within 7 days of your visit. If
after reviewing the consultation form, we can see that we missed the mark in the execution of your services, we are happy to correct the issue
at no additional charge.
If you are simply looking for a different result that what was agreed upon during the consultation, I am happy to quote you a refinement rate,
which will allow us to shift your look based on your new goals.
Every effort to get you back into the salon within 7 days of your redo request will be made.
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Refunds will not be issued.
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Color services are only guaranteed if you use professional lines of shampoo and conditioner.
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Cancellation
In order to continue providing the best possible scheduling options to my guests, I require 48 hours notice should you need to cancel or
reschedule your appointment with me with out fee.
Should you need to reschedule your appointment with less than 48 hours notice, a fee of 50% of the booked services will be charged.
Appointments cancelled with less than 24 Hours notice will require a fee of 100% of the booked services.
A no show appointment would result in full payment of missed appointment before rescheduling
a future appointment.
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Late Arrival
I do my best to accommodate a late arrival, however if your are more than 15 minutes late you will be marked and charged as a no show
appointment.
History Falsification Agreement
I agree to be fully honest and transparent with my stylist as we talk about my hair history. I understand that anything I have done to my hair
previously and anything I may choose to in the future will affect the results of services received at the salon. I understand that falsification of
hair history will result in an undesirable outcome. Including but not limited to:
+Hair breakage
+Uneven color
+Undesirable color
+Irreparable damage
+Hair loss
Should any of the above occur and it is determined that I have falsified hair history, I will not be entitled to any reparative services, treatments,
or refunds.